Question 1

What is JewelTry?

Accepted Answer

JewelTry is an AI-powered virtual jewelry try-on platform that connects customers with verified jewelers. Customers can browse jewelry collections, preview pieces virtually on themselves, and contact jewelers directly to make purchases.

Question 2

Who is JewelTry for?

Accepted Answer

JewelTry serves two audiences: customers who want to try jewelry before buying, and jewelers who want to showcase their collections online with virtual preview technology. Whether you are shopping for an engagement ring or selling handcrafted necklaces, JewelTry is built for you.

Question 3

Is JewelTry available outside of Turkey?

Accepted Answer

JewelTry is currently focused on the Turkish market but is accessible globally. Jewelers from any location can create a storefront, and customers worldwide can browse and use the virtual preview feature.

Question 4

How does the virtual try-on work?

Accepted Answer

Our virtual preview uses AI-powered technology that works directly in your browser. Simply select a jewelry piece, activate the preview feature, and see how it looks on you in real time. No app download is required -- it works on desktop, tablet, and mobile devices.

Question 5

Which jewelry types support virtual preview?

Accepted Answer

Virtual preview currently supports rings, necklaces, earrings, and bracelets. We are continuously expanding support for additional jewelry types including pendants and watches.

Question 6

Do I need to download an app to use virtual preview?

Accepted Answer

No. JewelTry's virtual preview works entirely in your web browser. There is no app to download or install. Simply visit the product page and click the preview button to get started.

Question 7

How do I sign up as a jeweler?

Accepted Answer

Signing up is simple. Choose a plan (you can start free with our Starter plan), create your account, complete your business profile, and begin uploading your jewelry collection. Our guided onboarding walks you through each step.

Question 8

What does jeweler verification mean?

Accepted Answer

Verified jewelers display a trust badge on their profile and products, indicating that JewelTry has confirmed their business identity and legitimacy. Verification helps build customer trust and can improve your visibility on the platform.

Question 9

How do I receive customer inquiries?

Accepted Answer

Customer inquiries are delivered to your JewelTry dashboard in real time. You can view, manage, and respond to leads directly from the platform. Customers can also reach you via phone, email, or WhatsApp if you provide those contact details.

Question 10

Can I start for free?

Accepted Answer

Yes. The Starter plan is completely free and includes up to 5 product listings, a basic store profile, and virtual preview support. No credit card is required to get started.

Question 11

What payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards, and bank transfers for paid plans. All payments are processed securely. Yearly billing is available with a discount equivalent to 2 free months.

Question 12

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely. You can change your plan at any time from your dashboard. Upgrades take effect immediately, while downgrades apply at the start of your next billing cycle. Your data is always preserved.

Question 13

What browsers are supported?

Accepted Answer

JewelTry works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best virtual preview experience, we recommend using the latest version of Chrome or Safari on desktop or mobile.

Question 14

Is my data secure on JewelTry?

Accepted Answer

Yes. JewelTry uses industry-standard encryption for all data transmission and storage. We do not share your personal information with third parties. Jeweler data and customer inquiries are kept private and secure.

Frequently Asked Questions

General

Virtual Preview

For Jewelers

Pricing & Billing

Technical

Still Have Questions?